SHIPPING & DELIVERY POLICY

Shipping, international duties, tracking and returns

Last updated: 22 August 2026

Dispatch location:  United Kingdom

This policy should be read alongside our Terms of Service and Refunds & Returns terms.

1.  Overview

Classic Alison delivers from the United Kingdom. All available delivery services, charges and any applicable duties or taxes are shown before payment at checkout. Delivery estimates run from dispatch, not from the date an order is placed.

For launch, tracked delivery is used as standard. We may select Royal Mail or another suitable tracked courier according to destination, parcel size, value and service availability.

2.  Order Processing & Dispatch

In-stock orders are normally prepared and dispatched within 1–2 Working Days. Orders placed after 1:00pm UK time, at weekends or on an English public holiday begin processing on the next Working Day.

Working Day means Monday to Friday, excluding public holidays in England. During launches, promotional periods and major holidays, dispatch may take slightly longer; where this happens, we will communicate the revised timing on the website or by email.

Made-to-order, personalised and limited-edition pieces have separate production lead times stated on the relevant product page or Order Confirmation. The courier delivery estimate begins only after production is complete and the order has been dispatched.

3.  UK Delivery

*Guaranteed Next Working Day is subject to postcode, carrier acceptance and cut-off restrictions. It is not available for made-to-order pieces until production is complete. Saturday delivery is not included unless specifically offered at checkout.

The £250 free-delivery threshold applies to Standard Tracked UK delivery only. Upgraded delivery services remain chargeable.

4.  International Delivery

International orders are sent using a tracked service. Available destinations and the final delivery charge are confirmed at checkout. The launch rates below are designed around Classic Alison’s current postal packaging and may be reviewed if courier tariffs materially change.

DDP and import charges

Where checkout states “Duties & Taxes Included” or “DDP”, Classic Alison arranges for applicable import duties and taxes to be paid so that the customer should not be asked to pay those charges on delivery. Where checkout does not state that duties and taxes are included, the shipment is sent on a duties-unpaid basis and the recipient is responsible for any import duty, local tax, customs or carrier handling charge imposed in the destination country.

Customs procedures can extend international delivery times. Customers are responsible for ensuring that ordered products may lawfully be imported into their destination country.

5.  Tracking

When an order is dispatched, we send a dispatch confirmation email with the tracking number and tracking link. Please allow a short period for the carrier’s tracking system to register the parcel. You may also contact clientcare@classicalison.com with your order number if you need assistance.

6.  Missed or Failed Delivery

If no one is available to receive the parcel, the carrier may offer re-delivery, delivery to a safe place or neighbour, or collection from a depot or collection point, depending on the service used. Please follow the carrier’s tracking instructions promptly.

If a parcel is returned to Classic Alison because the delivery address supplied was incorrect or incomplete, the parcel was refused, import charges due from the recipient were not paid, or reasonable delivery/collection attempts were not completed, we may charge the reasonable cost of sending the parcel again. Any refund due will be handled in accordance with your statutory rights and our returns terms.

7.  Lost, Damaged or Delayed Parcels

If tracking has not updated for an unusual period, or a parcel appears lost or damaged in transit, please contact clientcare@classicalison.com as soon as possible with your order number. Classic Alison will raise the appropriate enquiry or claim with the carrier. Where the goods have not been delivered, risk remains with Classic Alison until delivery to you or to a person you have identified to receive them.

If an item arrives damaged, please retain the product and packaging and send photographs of the parcel and item so that we can investigate promptly. This does not affect your statutory rights.

8.  Returns & Cancellations

Change-of-mind returns for online orders

For eligible online purchases, you may tell us that you wish to cancel within 14 days after the day you receive the goods. After notifying us, you have a further 14 days to return the goods. Please email clientcare@classicalison.com with your order number before returning an item.

Returned items should be unworn other than for reasonable fitting, unwashed, unaltered and returned with original tags and packaging where reasonably possible. We may reduce a refund where handling has diminished the value of the goods beyond what would reasonably be permitted when examining them in a shop.

Unless the item is faulty, damaged or incorrectly supplied, the customer is responsible for the direct cost of the return. We recommend a tracked and insured return service appropriate to the value of the item. Return instructions and the return address will be provided by Client Care; please do not send returns to the dispatch postcode without authorisation.

Refunds

For an eligible cancellation, we refund the product price and the cost of our least expensive standard outbound delivery option, where an outbound delivery charge was paid. Any additional amount paid for an upgraded or express delivery service is not refundable merely because you changed your mind. Refunds are made to the original payment method within the applicable legal timeframe after we receive the goods back or receive acceptable evidence that they have been returned.

Personalised or made-to-specification pieces

Products made to your individual measurements, altered to your specification, monogrammed, embroidered with personal details or otherwise clearly personalised are not eligible for the statutory change-of-mind cancellation right, except where the product is faulty, not as described or another statutory remedy applies. A product is not treated as non-returnable merely because it is described as limited edition or made to order; the exception applies where it has been made to the customer’s specification or clearly personalised.

Faulty, damaged or incorrect goods

If an item is faulty, damaged, not as described or incorrectly supplied, please contact us promptly. Your statutory rights are not affected by this policy. Where appropriate, Classic Alison will arrange or reimburse reasonable return costs and provide the remedy required by applicable consumer law.

9.  Risk and Ownership

Risk in the products passes to you when the order is delivered to you, or to a person you have identified to receive it. Ownership passes in accordance with our Terms of Service once payment has been received in full or as otherwise stated there.

10.  Delays Outside Our Control

Delivery may occasionally be affected by events outside our reasonable control, including severe weather, courier disruption, customs clearance or border delays. If we become aware of a significant delay, we will take reasonable steps to keep you informed and minimise its effect. Your rights under our Terms of Service and applicable consumer law remain unaffected.

11.  Gifts & Multiple Addresses

A delivery address may differ from the billing address. To send items from one order to more than one delivery address, please place separate orders or contact Client Care before ordering; separate delivery charges may apply.

12.  Contact

Classic Alison

Client Care: clientcare@classicalison.com

Website: www.classicalison.com

For the full legal terms governing orders, delivery, risk and title, please see our Terms of Service. This policy does not limit any rights you have under applicable consumer law.